Return Policy Truth In Action Ministries is fully supported through the tax-deductible donations from donors like you. In many instances, as a “thank you” for your donation, Truth In Action Ministries may offer certain products (i.e. books, DVDs, CDs, etc.). Although we are not able to offer a refund on donations (due to IRS regulations concerning tax-deductible contributions), we have established this return policy to replace defective products, or products that have been requested by mistake. Defective Products If a product is determined to be defective, or not operating as anticipated, then Truth In Action Ministries will send a replacement immediately. To report a defective product, please call our Partner Services Team at 1- 800-988-7884. Returns/Exchanges Truth In Action Ministries has a 30 day return policy for goods sold on the resource section of our web site www.truthinaction.org. For whatever reason, if you are not satisfied with the product you received, you may return it or exchange it within 30 days from receipt for another product of equal or lesser fair market value. To initiate a return, please contact our Partner Services Team at 1- 800-988-7884. For good sold on the http://truth.christianbook.com page please refer to the return policy on that site Wrong Product or Missing Product If the product or products you requested are missing when your package arrives, or if in the case of a multiple CD or DVD set, one or more pieces are missing, or a wrong product was sent by mistake, then Truth In Action Ministries will either send a replacement or send the missing piece of your order. Please call our Partner Services Team at 1- 800-988-7884 so they may assist you. ©2011 Truth In Action Ministries, Inc. All rights reserved.